I had phoned early in the day and the rather condescending phone representative made it sound like this very outcome I feared was not possible and silly of me to be calling worried. Those will be I was told since it was back to school they were very busy and that they would be overnighting my stuff and I would have it on Monday. I get an email on Sunday at 7: But they didn't do that.
I gave them a one star review because you can't give anything less. But they deserve ZERO stars. I went to buy polos for back to school. They offered or I would of went to another store to purchase, no biggie! I was told I would have my order within 5 to 7 Days. On the 8th day, I called customer service to find out what was going on with the order.
I was told since it was back to school they were very busy and that they would be overnighting my stuff and I would have it on Monday. On Sunday the 9th day since the order was placed, I get an email stating that they are out of stock on one of the shirts. Here it is Monday and still, no shirts as I was told over the weekend they were being overnighted and delivered. I called customer service today and all I can get told is that they are very busy and there's a lot of stuff that has to go out.
They should have said all of this from the get-go. I would have went elsewhere to purchase the school shirts. Now it has been 10 days and still nothing and nobody seems to have a clue about what's going on. I cancelled my order, now I have to wait 3 to 5 days in order to get the money back in my account.
I will never shop at Old Navy again. I am writing to inform you of a recent experience at your Spanish Fort, Al location. On yesterday I was finishing school shopping for my kids, and upon us walking in an associate told other employees that we looked suspicious. We were then followed by a group of 4 employees huddled and watching us. I am a law abiding citizen with no criminal record, and definitely wouldn't be stealing with my kids.
Needless to say we left the store without making a purchase. I will no longer be shopping with your company for I have been a long time customer. Upon arrival I was greeted as usual and went on to shop. I told her "No" and that I like to make my way through the store slowly as you find better deals that way. Ohh boy, why did I say that.
She had her workers watching me as if I was stealing. You could feel it tell it as she looked and whispered and followed me around that she thought I was up to something, but I wasn't. I was shopping like any other customer. It made me feel so uncomfortable.
I tried to ignore it. I finally got the best deals I could find, paid for my stuff and left. I even tried to hold a friendly conversation to ease her and me and it didn't. I am so annoyed that she ruined my shopping experience as I love Old Navy's brand and specifically wanted my whole family to be dressed in their clothes for our family photos tomorrow for the 4th of July.
Ordered online and received confirmation. Then order was cancelled with no reason given. I called customer service and they said it was a credit card issue, which was impossible.
They resent order - I never got it. Called customer service again, couldn't understand the person talking and she couldn't give me any info. Didn't need it that bad anyway. Five items that I ordered 8 days ago - that were promised to arrive within business days - have not even shipped yet.
One shipped several days ago but there is no sign of it. The others, according to an email I received from Old Navy, will ship "when they are in stock. Emails back from Old Navy urged me to be patient. I tried to send another email back to them and now their email in-box is mysteriously "full" so they can't accept any more emails. Bad enough I ordered some hoodies. Didn't get them till two weeks later after wanting them to go back to them because now were 10 each cheaper.
Then you get clothes that aren't the length or looks of what they have on photos then because it would cost me 50 dollars or more for over a half tank gas to return to a store near me 1 hr there then 1hr back again as they keep telling me to do for a faster Visa return instead of wks for it returned to Visa.
Then to return I have to stay home for UPS for whenever good they pick up but your life gone waiting and waiting for return money pickups and you can't see the product if the same as it shows on the site or not then the sizes off and some really cheap material for the cost. I am really disappointed after buying for grandkids and self and now they are waiting their money back for a month to buy elsewhere. So means my money gone helping them now awaiting forever return monies.
No online friendly to say the least. Oh then sending other colours and sizes cause they ran out. If you're at all interested in shopping at one of Old Navy's retail stores, they will ask you at the time of checkout to provide them with an email address in order to send you information on different savings you can get on products.
I made the mistake of giving them my email thinking I would get an email every once in a while, but they took the opportunity to email me multiple times on a daily basis. Since I got tired of the amount of email I was having to remove from my inbox, I opted out of their email communications. That should've been the end of it. Since March 24th, they have emailed me every single day and often multiple times per day.
They have ignored my unsubscribe requests and their customer service ignores any complaints about spam or requests to have an email address removed from their database. Do NOT under any circumstance give them your email address.
If you're shopping online, you may want to use a temporary email address that you do not need to check on a normal basis, otherwise you will be cleaning up a lot of spam. I had recently been in a car accident and hospitalized for 3 months. I had got in contact with Old Navy about my account, as I obviously couldn't contact to pay on my account.
I called right away and let them know I would have the account paid in full by the end of the month. This is when for sure, my paycheck would be available in my account. I logged on this morning to find out what the payoff was. I called to find out why. The man just kept stating when it's closed, there is nothing they can do. Thank you for making it easier for me. My friends and family will be closing their accounts as well.
I will continue to spread their inconsiderateness everywhere. Yes, it's my job to ensure my account is paid. Without a doubt, I'm aware. Circumstances what they were, this was impossible. Get employees that can give your customers correct information.
Store only help certain people. Pls do not ask Megan in Waco for help. That's not what she there for and if you want to be laughed at go to Stephanie but keep in mind you have to be of a certain race to be offered any kind of extra help but to sweep your card and go on your way. I purchase from Old Navy online frequently as they carry petite sizes only online.
I DREAD however, returning items because inevitably they give me a hard time or make me feel badly for returning items to the store. Another time, I was told it was outside of the 30 day return window so they would not accept the return even though I had a receipt and the SAME item was still displayed and sold in the store.
Every time I have returned an item I am told I cannot get money back because I purchased it online and would have to get a credit applied to my card. I spend a lot of money at Old Navy as a credit card holder and Rewards acct customer and I still get treated like a criminal. Shame on you, Old Navy! Old Navy is making unrealistic promise dates and the night before promise date advising they can't deliver.
I had phoned early in the day and the rather condescending phone representative made it sound like this very outcome I feared was not possible and silly of me to be calling worried. Instead, she should have given me a realistic idea and said that it happens at times and why so I could have time to go shopping for a plan B today for my daughter's assembly coming up in a few days.
Paying for overnight isn't going to be overnight but it may not even be three or four days later and that is misleading. Could websites don't let you choose unrealistic options rather than just get your hopes up for a sale. Start looking if I could find something good, I found these jogger went up to cashier and he said they were I asked him if he could do a price check and he asked this lady to price check.
I went with the lady and showed her where I found the joggers from. It was not the only pant there, there were more hanging on the same rack. So she told me, "Yes. Those will be These were on wrong spot," I said, "There are more there.
Is not the only one" and I also told him that this lady just said, "Yes. He started arguing with me so I was like whatever. They didn't say sorry or anything. I was really disappointed and I would never go there again. I will prefer you guys to do the same. Try ignoring that place. They don't respect you or treat you like customer. I went into Old Navy today to return gifts that were sent to my niece from another family member in Portland Oregon.
I had the items and the receipt with the tags on both articles of clothing. The next jaw stopping comment was they would mail me the money in a check, excluding the tax that was paid.
I told her I would be contacting the regional office for their complete disregard for customer service. I get to spend additional money for what I came in to buy??? And receive a check for The store looked like a hurricane blew through it, it took me 1. I will never, I repeat never shop there again. If I had not just donated every small pair of jeans my niece owned, I would have just left, as it was.
I exhausted myself looking for something that even came close to decent quality, it was the last stop of the day. I needed to get these pants, but I am beyond disgusted with most of the crap in the store, and the rotten policies. Your merchandise credit will collect cobwebs. A few days ago I bought some pants at Old Navy using both cash and a gift card. I got home and realized the size on the sticker was not the correct pant size, and I had bought the wrong size. I went back to return them unworn, and with the receipt.
If I am not satisfied with a purchase, the product is unused, with tags attached, and I have the original receipt I should be able to return something how I would like! I will never buy anything from Old Navy again. I tried to return some tops that I bought 2 months ago, yes past the 45 days return. I had only washed them one time and threads were pulling out on all three shirts. I was told this is normal wear and tear and I should expect this to happen. Well guess what Old Navy That is not normal and I'm disappointed that your representatives think it is.
No one wants to wear something for the second time with pulled threads all over it. I hope this helps others make their mind up to also not shop at this store.
I have had my Old Navy card for at least 13 years. I found out today that my account was closed without them even notifying me. My credit is better now than when I opened my account! This makes zero sense! Are they going out of business?? This is no way to treat a loyal Old Navy customer. I get an email on Sunday at 7: While this is something, it in no way makes up for the price shown in the email.
This is misleading, unethical and probably illegal. I used to shop at my hometown Old Navy all the time, however I started to feel as if I could never find the sizes I needed inside the store when I went. My friends and family know where I shop for the kids and as a gift for my son's birthday.
We were gifted clothes that were the wrong size. Most people don't want to make others feel bad and I just took them back to the store and no huge surprise the size needed they did not have. This is MY experience the Vineland, NJ Old Navy I walk in look for the size that they do not have and the guy at the counter is having a hard time checking out the customer.
He has no idea what he is doing and you can tell he is new. He had to call the Manager for help. I explained to the young man this was a gift and I did not have the receipt. He never asked for ID.
He asked for my name and address never saying why? It felt very strange to me so I did not give him the correct address. He then said my refund would be in the mail at the address I provided. The Manager had to be called and I again questioned why this was happening.
Never has this happened to me before with returns A lot of hassle to return a gift They had to redo the translation all over again.
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